Welcome to Sporty Vibe Shop’s FAQ section! We’re here to help you with any questions about our premium activewear collection, shipping policies, returns, and more. Our goal is to make your shopping experience as smooth as your workout in our performance-ready gear.
About Our Products
1. What types of activewear do you offer?
We specialize in premium activewear for fitness enthusiasts, including:
- Performance tops (Short Sleeve, Long Sleeve, Tanks)
- Bottoms (Leggings & Capris, Pants & Joggers, Shorts & Skirts)
- Outerwear (Hoodies & Jackets)
- Sports Bras
- Accessories
2. What makes your activewear special?
Our activewear features:
- Tummy-control technology for flattering fits
- Premium stretch fabrics that move with you
- Handpicked items selected for durability
- Trend-forward designs that perform
3. How do I choose the right size?
We provide detailed size charts for each product. Our stretch fabrics and tummy-control tech are designed to flatter all body types. If you’re between sizes or unsure, we recommend sizing up for comfort during high-intensity workouts.
Ordering & Payment
4. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
5. How can I track my order?
Once your order ships (within 1-2 business days), we’ll email you a tracking number. You can use this to follow your package’s journey right to your doorstep through our shipping carriers (DHL, FedEx, or EMS).
Shipping & Delivery
6. What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
7. Do you ship internationally?
Yes! We ship globally to most countries, excluding certain remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
8. Will I need to pay customs fees?
International customers may be subject to additional customs fees upon delivery. These charges vary by country and are the responsibility of the recipient. We cannot predict or cover these fees.
Returns & Exchanges
9. What is your return policy?
We want you to love every Sporty Vibe piece! You may initiate returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team to start the return process.
10. What if my item doesn’t fit properly?
Our Fit Guarantee means we’ll help you exchange items for better sizing. Contact us within 15 days of delivery, and we’ll guide you through the exchange process. Remember, our tummy-control tech and stretch fabrics are designed to adapt to your body!
11. What if I receive a damaged or defective item?
We handpick all items for quality, but if you receive something that doesn’t meet our standards, contact our Louisville-based team immediately at [email protected]. We’ll make it right!
Customer Service
12. How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] with any questions about our products, your order, or our policies. We typically respond within 24 hours on business days.
13. Where is Sporty Vibe Shop located?
Our headquarters is located at 8709 Peeble Lane, Louisville, US 40272. All orders are processed and shipped from this location.
Still have questions? We’re here to help you find your perfect activewear! Contact our customer service team at [email protected] for personalized assistance.
Remember: “Your workout gear should inspire you to move—not hold you back.” We’re committed to helping you achieve your fitness goals with premium, performance-ready activewear.